10 Essential Marketing Strategies Designed to Grow Your Educational Services Organization
When you think of marketing strategies, most senior executives think of outbound or direct messages sent straight to clients or prospective buyers.. In this approach, the goal is to be compelling and persuasive enough that the audience responds and engages with your services.
These kinds of techniques certainly have a place in your marketing tool kit. However, the world of educational marketing strategies is expanding, and the behavior of buyers continues to change. Where once we could open a Rolodex and call a superintendent, they would actually answer, and it was possible to close a deal, decision-makers are much more likely to be assistant superintendents or directors, and are more likely to do a Google search to find and evaluate a firm than to check personal references. They want evidence of success, not testimonials.
This behavior has broadened the range of edu marketing strategies at your disposal. Today, staying competitive means taking full advantage of a wide spectrum of strategies.
But which strategies are essential for success in today’s hyper-competitive environment? Let’s take a look at ten fundamental edu marketing strategies that will not only help your firm keep the pace, but help you get ahead.
1) Market Problems
Understanding challenges in your market is the bedrock of any valid marketing effort. With over 15,000 edu companies vying for mindshare from your customers, it is critical to have up-to-date information about your customers’, needs, budgets, and challenges will help you make more informed decisions. This information will give you an objective basis for your marketing and provide valuable baselines for measuring results.
By conducting research, you get to know your clients better — which allows you to better serve them. Market research also provides insight into how your processes are performing. You’ll know which of your firm’s services are performing best, and you can develop a better understanding of the most in-demand services you can provide.
The impact of research is clear. The consulting firm HINGE recently performed a study on the impact of research, illustrating that firms that conduct systematic research on their prospects and clients grew three to ten times faster and are up to two times more profitable than peers that don’t pursue research. While we understand that for small firms this is an investment, it appears from the study that the investment does have a ROI that pays off.
One of your most important business considerations – period – is focus targeting. Our research repeatedly shows that the fastest-growing firms tend to be specialists in a carefully targeted niche. Firms at times adamantly want to use a “shotgun” approach. A focused approach will be a successful approach. This should be an area of the edu industry you understand thoroughly, a space in which you can become an undisputed expert and leader.
Focus (both product and geographic) makes your marketing efforts easier, because it tends to define exactly what you do and immediately distinguish you from the competition. A specialization is a differentiator that proves itself. (end of newsletter piece, link to website)
3) A High Performance Website
In today’s edu marketplace, your firm’s website is one of your most crucial assets. It is much more than a digital billboard or brochure, as some firms believed in the past. A successful website is the hub of a firm’s online presence and an information-rich projection of its expertise into the marketplace.
Your website is a critical tool for building visibility. Potential decision-makers search online to find vendors, and they need to be able to find your firm’s website in order for you to have a chance at winning their business. Plus, your website enables you to demonstrate your firm’s expertise and become well known throughout the industry.
Not only our research but many others paints a clear picture of the importance of a educational services’ website. In fact, 80% of decision-makers look at website when checking out vendors – the most commonly used information source by far.
And as new visitors reach your site, robust educational content and carefully targeted offers can drive leads to closer and closer engagements, eventually bringing qualified leads straight to you. This process of nurturing leads through content is illustrated below:
4) Search Engine Optimization (SEO)
Decision-makers must be able to find your site for it to be effective. That’s where search engine optimization comes in.
This is such a key piece of the online marketing puzzle that in Hinge study, high-growth firms list it as the most effective online marketing technique available to them.
Though SEO is a complex and evolving discipline, it ultimately consists of two primary components.
On-site SEO uses targeted keyword phrases to communicate the concepts on your site that matter to your decision-makers. These keyword phrases typically focus on your services and expertise.
The purpose of on-site SEO is to communicate to search engines what your website is about. This allows search engines to produce more relevant results to searchers. And when audiences search for insight on your area of specialty, they’ll find you.
Off-site SEO takes the form of links to your website, either through outside engagement or guest articles in other publications, for example. These efforts work to increase your site’s authority as a widely recognized leader on your topic.
As more high authority and relevant websites link to your website, search engines will begin to see your site as more credible – resulting in higher rankings.
5) Social Media
If you needed any more proof that social media is here to stay for educational services companies, we’ve got you covered. Our research has found that over 60% of edu buyers check out new service providers on social media, making it a more commonly used source of information than formal referrals and recommendations.
Even the nature of referrals has changed in the wake of social media. A recent study on referral marketing has found that 17% of expertise-based referrals are made on the basis of interactions on social media. Put simply, social media is an accelerator for the reach of your reputation, expertise, and content. It allows you to network and connect with valuable contacts and influencers, as well as monitor your brand by social listening.
There are a number of platforms on which your firm can advertise effectively:
· Industry publications and websites (Big Deal Media, District Administration, etc.)
· Social media
· Search Engine Marketing (SEM) – Google AdWords, as well as Bing and Yahoo
Advertising doesn’t just promote your services – it can also play an important role in driving content downloads, increasing both your expertise and visibility.
It’s important, however, to use forms of advertising best-suited to the education industry. LinkedIn, retargeting, and other industry-focused advertising tend to work best, because they allow you to most directly target appropriate industry audiences, which leads to more conversions, higher click-through rates, and lower cost per download.
Search engine marketing (SEM), on the other hand, often can be more expensive and harder to target for the education industry. Similarly, Facebook ads tend to be less effective because the platform is used at a lower rate by professional services buyers than other social media networks.
However, it’s important to remember there are many variations of each of these advertising types. Educational industry executives might find them more or less successful depending on budget, ad purpose, targeting, and industry niche.
7) Referral Marketing
We mentioned that the nature of professional services referrals has changed – and this has major implications for your edu marketing strategy. Our studies of referral marketing strategies in professional services have revealed an important new facet of the practice – over 81.5% of providers have received a referral from someone who wasn’t a client.
Where do these referrals come from? The vast majority are based on a firm’s reputation for specific expertise.
By using content marketing in conjunction with the rest of the tactics in this list, you can build a brand with a widespread reputation for specialty in your area – and an understanding of your expertise even among audiences that haven’t worked with you directly. This brand recognition can lead to referrals and new business.
8) Marketing Automation, CRM, and Lead Nurturing
Marketing Automation: Marketing automation replaces high-touch, repetitive manual processes with automated ones – supported by technology solutions. It brings together all of your online marketing channels into one centralized system for creating, managing, and measuring programs and campaigns.
As with any technological tool, it’s essential to select the right marketing automation software for your firm. Make sure the size, complexity, and scalability of a prospective solution is a good match for your needs.
CRM: Another essential software is a Customer Relationship Management System (CRM). Many firms use a CRM to track and organize opportunities and client information. In short, a CRM will help you stay organized and connected, no matter how sophisticated your operations grow.
Your CRM serves as the database for all the information you collect about opportunities and clients, including specific interactions with them. The information can be entered, stored, and accessed by employees in different firm departments, synchronizing efforts across your firm.
Lead Nurturing: But CRM isn’t the end of the story. Remember the lead-nurturing content funnel? Your website is one critical piece of that puzzle – and email marketing is another. Targeted, analytics-driven email marketing campaigns allow you to deliver soft and hard offers for specific buyer roles, tailored to a decision-maker’s particular place in the buying process.
Similarly, drip email campaigns enable you to send more targeted offers to segments of your audience over a set period of time. This builds closer engagement (and educates further) through successive, relevant content and offers.
9) Testing and Optimization
We started with understanding market problems and research, but we’re not finished with our scientific approach. Testing and optimization allow you to iterate your marketing efforts and make ongoing decisions based on hard data rather than intuition.
Just as research is the bedrock of your marketing, testing and optimization is your continuous guide. You should never stop testing your marketing campaigns and adjusting them accordingly. This includes:
A/B testing of emails, landing pages– Using A/B testing tools (like Optimizely or Unbounce), learn which of two emails or landing pages converts users more successfully based in variances of language, design, or other elements.
Email and landing page rendering– Use tools like Email on Acid to test how emails will render on different devices and platforms, ensuring that they look and function as they should.
10) Analytics and Reporting
Similarly, it is critical to analyze the right metrics in order to measure results effectively. You will need tools in place to collect accurate data on all your efforts, from your website to social media to SEO.
Google Analytics is an essential tool for measuring and analyzing your site traffic. MOZ can help you study and improve your SEO results, while tools like Hootsuite provide detailed social media analytics.
Analytics and testing help you truly understand what is working and what is not. Embrace them, use them. They will help you turn your marketing efforts from an art form into a science.
A Final Thought
The important thing is not to stand still or grow comfortable. In order to remain competitive, your firm must constantly assess your EDU marketing strategies and find ways to improve.
The online marketing world is evolving at a faster and faster rate, but today, the firms that successfully gather and utilize data on their performance – across a wide range of marketing efforts – are situated to win.
The team at Forward Thinking EDU is available to help you analyze your marketing efforts and implement a winning strategy to drive awareness and align with your sales efforts. Contact us at email@example.com for more information.
Note: Giving credit where credit is due is important. (Lee Frederiksen, PhD, 2019) of the Hinge group is responsible from many of these ideas. Thanks to him and his blog for inspiring providing much of the research.